At Care Rx Direct, we strive to provide high-quality products and excellent service. However, we understand that there may be instances where you need to return an item. Below is our detailed return policy:

Eligibility for Returns

  1. Returns are accepted within 7 days of receiving the product.
  2. Items must be in their original packaging, unused, and in the same condition as received.
  3. Certain products, such as prescription medications and opened packages, are non-returnable due to health and safety regulations.

Steps to Initiate a Return

  1. Contact Us: Reach out to our customer support team via email or phone to request a return. Provide your order ID and the reason for return.
  2. Approval: Once your return request is approved, we will provide you with instructions and the return address.
  3. Shipping: Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refund Process

  • Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method used during purchase.

Exchange Policy

  • Exchanges are allowed only for defective or damaged items. Contact our support team to arrange an exchange.

Contact Us

For any questions about returns or exchanges, feel free to reach out to us. Our team is here to assist you every step of the way!

At Care Rx Direct, we value your trust and aim to make your shopping experience as smooth and hassle-free as possible.