At Care Rx Direct, we are dedicated to delivering exceptional service to our customers, ensuring a smooth and trustworthy online pharmacy experience. Our Customer Care Policy outlines the standards for our customer support services, including assistance with orders, product inquiries, delivery concerns, and returns.
Customer Support Hours:
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST. We offer assistance via the following channels:
- Phone Support: 1-800-XXX-XXXX
- Email Support: [email protected]
- Live Chat: Available on our website during support hours.
Service Commitment:
Care Rx Direct is committed to resolving issues in a timely and efficient manner. We guarantee:
- A response within 24 hours for all inquiries.
- Clear and transparent communication regarding your orders, prescriptions, and product concerns.
- Full transparency in our return and refund policies.
Complaint Resolution:
If you have a complaint about a product, service, or experience, please contact us. Our team will review the matter and provide an appropriate resolution within 72 hours.
Contact Information:
- Customer Support: [email protected]
- Phone: 1-800-XXX-XXXX